DoorDash Reviews

DoorDash has an overall rating of 3.9 based on 47 reviews. Customer feedback on DoorDash is mixed: DoorDash reviewers highlight positive aspects like convenient delivery options, wide restaurant selection, user-friendly app, and fast service, which strongly appeal to busy individuals, families seeking convenience, college students, and urban dwellers. However, DoorDash is often criticized for its high delivery fees, inconsistent food quality, occasional late deliveries, and limited customer support.

3.9/5.0

47 reviews

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All DoorDash Reviews (47)
jimmy_Chaisson88
June 02, 2026
"Surprisingly easy to use"
I mostly use doordash when I’m too lazy to cook, and the app is easy to deal with, which is more than I can say for a lot of delivery apps. Finding restaurants, switching my address, and tracking the driver all usually works without me having to babysit it. I like that it gives updates so I’m not just sitting there wondering where my food disappeared to. I’ve had a couple minor delays, but nothing dramatic. Overall, it’s simple, straightforward, and does what I need without making me think too hard.
douglas.Hernandez
May 15, 2026
"Took way too long tonight"
My food showed up late again tonight, and it looked like the driver had to wait around forever at the restaurant. I even checked my email receipt to make sure I had the timing right, and it was definitely way longer than expected...
PRUCHA
May 12, 2026
"I thought DashPass would save me a lot..."
I thought DashPass would save me a lot more than it does. It helps sometimes, but the way they advertise it makes it seem like your orders are going to be way cheaper, and that hasn’t really been my experience. The fees still pile up fast, so it’s only kind of worth it depending on how often you order
BertMontgomery_51
May 07, 2026
"Tracking was really, really accurate"
The DoorDash tracking was spot on. Like, spot on. The driver was exactly where the app showed, and the food showed up right when it said it would.
Margret-boyer
April 25, 2026
"I put in my apartment pin and..."
I put in my apartment pin and, not gonna lie, I was a little suspicious it would mess up like most apps do. My entrance usually sends drivers to the wrong side, but the dasher came right to the correct building with no calls or confusion. Food showed up easy and on time, so yeah, 5 stars from me
Judith.wallace
April 16, 2026
"That refund situation was a hassle"
I had a few items missing from my order, and when I reached out to support, they only offered me credits instead of an actual refund. The whole thing took way longer than it should have, and the credit didn’t even really cover what was missing. I still use it here and there, but this whole thing was annoying.
hello_micheal179
March 22, 2026
"My driver was really polite, waited for me..."
My driver was really polite, waited for me at the gate, and my food was still nice and warm when it arrived. Really good service overall!
JanetBuchman
March 09, 2026
"Food stayed hot"
Not gonna lie, I was impressed that the food was still hot when it arrived. Definitely made the meal way better.
hello_louie573
February 15, 2026
"Uh, everything showed up exactly how I ordered..."
Uh, everything showed up exactly how I ordered it. No missing sauces, no missing items, so that was a nice surprise.
LillianMeachum
February 14, 2026
"I appreciate seeing the fees upfront"
I order from DoorDash regularly, and one thing I do appreciate is that the fees are laid out before I actually place the order. Delivery fee, service fee, taxes, tip — it’s all there on the screen, so I’m not getting surprised after the fact.

Some restaurants definitely end up costing more than others, but at least it feels honest. If the total is too high, I can remove something, switch to pickup, or just decide not to order. That seems like the decent way to do it, and I respect that.
heathermccarthy5610
February 13, 2026
"I ordered through DoorDash and, i was..."
I ordered through DoorDash and, i was kind of surprised how accurate the menu was. From what I could tell, the prices, options, and even the add-ons matched the restaurant really well. I’ve had plenty of times where something is off or missing, so it was nice not running into any weird surprises this time.
TinaVasquez_62
January 26, 2026
"Canceling was more annoying than it needed to be"
Tried to cancel right after ordering because I used the wrong address. Simple mistake. The app made it weirdly hard, and by the time I reached someone, they said it was too late.
I got a small refund. Support kept sending the same canned replies. Not terrible, just annoying
hello_david180
January 26, 2026
"I wasn’t expecting anything amazing, but it’s..."
I wasn’t expecting anything amazing, but it’s actually been solid so far. For the price, I’d say it’s worth it
TonyaBlake
January 13, 2026
"Waited forever and the food bag was already open"
I waited way longer than expected for my order, which was already frustrating, and then the driver handed it to me with the bag open and leaking. At that point, the food just didn’t feel safe to eat.
WILLIAMS
December 31, 2025
"The notifications did a decent job of keeping..."
The notifications did a decent job of keeping me in the loop most of the time. I’d say they came through when I needed them, though every now and then they felt a little late...
michael.Hickman
December 23, 2025
"Lots of good spots nearby"
I like that I can always find something decent close to me. It makes picking a place easy.
michael_Oneill89
December 06, 2025
"I got a DoorDash promo code that was..."
I got a DoorDash promo code that was literally showing in my account, but when I went to check out it either disappeared or suddenly said it wasn’t valid. I contacted support, but the replies felt super copy-pasted and didn’t actually fix anything. This has happened to me more than once now, so I’m starting to feel like the promos are just there to get you to place an order. Am I the only one dealing with this?
janetnichols4207
December 06, 2025
"I had an issue with my order..."
I had an issue with my order, and support got back to me faster than I expected. They fixed it without much hassle, so credit where it’s due. Still, whoever runs this should probably make sure these order issues don’t happen in the first place.

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